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Gulliver Business Travel
All complaints via carrier pigeon, please
TRAVEL firms are big pushers of new technology when it helps to get more customers through their doors and lower their costs. Buy tickets online? No problem. Check in online? Even better. These days with some airlines you don’t even need to print out a boarding pass, as it can be sent directly to your phone.
But if something goes wrong, those same airlines and hotels suddenly come on terribly technophobic. I was one of the thousands of unhappy souls stranded in the Great Snowy Balls-up of Christmas 2010, and am trying to get some compensation from my carrier, British Airways. I made my initial complaint at the beginning of January, and BA—which is able to sell you a new ticket in seconds flat—is still processing it.
Older news
- 01.11.2011 22:44 | JetBlue apologizes for stranding passengers for several hours on planes over the weekend
- 01.11.2011 22:42 | Picture Perfect Holiday
- 01.11.2011 22:41 | Army gets first re-built and upgraded OH-58
- 01.11.2011 22:39 | ‘Away We Go’, Away You Go!
- 23.10.2011 16:30 | Modern jets and vintage war planes thrill crowds at Alliance Air Show
- 23.10.2011 16:29 | Photos of Malaysian Airlines First Airbus A380 Taking Flight
- 23.10.2011 16:28 | Delta Offers Some Legroom for a Fee
- 23.10.2011 16:26 | Pilots, American Airlines to resume contract talks on Monday, Oct. 24
- 23.10.2011 16:25 | Airline Livery of the Week: Sriwijaya Air and their Boeing 737-200s
- 23.10.2011 16:24 | How Do You Go The Delta Distance?