Example of how bad experience can cost airlines
30. may 2011 18:59BA-Bites is a website set up by one unhappy British Airways passenger. The website has received 322,000 views and counting. In other words, over 300,000 readers have read this person’s BA review so you can just imagine how much effect this has had on the airline.
Here is the introduction to the site:
“This small site was built after two horrendous flights taken in January and February of 2011 on British Airways. During the first, I turned on my light to find bugs crawling on my blanket and a bedbug-blood-spattered shirt. On the return journey, I left my 10-hour flight to find my body covered with 90 bug bites. The worst part was the nonexistent customer service throughout the 10-day ordeal.”
http://www.ba-bites.com
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