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Gulliver Business Travel
What price security?
THE LAW of unintended consequences states that intervening in a complex system always creates unanticipated—and often undesirable—outcomes. Take checked-baggage fees, for example. Intended by the airlines to save costs and generate revenue, they have indeed reduced the number of checked bags and increased the number of carry-on bags.
The result: checkpoint personnel now have to handle and inspect more luggage. This slows the check-in process and, as Janet Napolitano, the American Secretary of Homeland Security, testified to the Senate Appropriations Committee earlier in the month, has added $260m to the annual costs of the Transportation Security Administration (TSA).
Older news
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