AviationGeeks.com - Capt. Babbitt: The FAA’s Safety Hotline Needs Attention

The FAA Safety Hotline is a no-brainer of a customer-service tool built to offer users and aviation industry employees a chance to spill the beans about issues that affect all areas of flying safety. People can leave a name and phone number or tell the person who answers that they’d rather remain anonymous. Pilots, controllers, airline passengers … anyone who sees something that makes them question industry safety can make a free call to the folks in Washington.

I never had a need to use the hotline until last month, so I always assumed it worked fine.When I did call the hotline myself about a GA industry safety issue, I came away dissatisfied. Actually dissatisfied might be a bit of a misnomer. I could only be truly dissatisfied if someone had promised me something they failed to deliver. That never happened because no one from FAA ever responded to my voicemail. Not once in an entire month. That’s pretty frightening.

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