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Last week I had the chance to check out American Airline’s newest aircraft —a Boeing 737-800 with Boeing’s Sky Interior. This is just one step in American renewing their fleet and brand.

With its red tail and white kangaroo, Qantas Airways pulled into Dallas/Fort Worth Airport’s Terminal D for the first time on Monday.

I first met Customer Mary at the baggage carousel as she anxiously waited for her daughter, Susan, to pick her up.  It took a little time, so I waited with her and discovered that Mary had come to West Palm Beach to celebrate her upcoming 90th birthday!  She definitely doesn’t look her age!  Mary also shared the fact that the Flight Attendants had been great on the flight.

Today Seattle welcomed Alaska Air Cargo’s Boeing 737-400 Combi (N764AS), containing 12 tons of Copper River Salmon, which is a favorite of fish connoisseurs.

I’ll walk across the office to pick up something from the printer and refill my coffee mug. More often than not I’ll return to my desk and realize I’ve forgotten one or the other.  Rarely is it the coffee.

Today was a beautiful day to fly down to San Francisco (SFO) to greet the Lufthansa’s first Airbus A380 passenger flight from Frankfurt, Germany to SFO.

There’s been a great deal of media activity around two customers who were denied boarding on flight #5452 (MEM-CLT) this past Friday. As you probably already know, Atlantic Southeast Airlines (ASA) who was operating the regional jet for us, offered its apologies to the customers and is following up with the crew to understand circumstances surrounding this event. 

American Airlines has partnered with the Grapevine Colleyville Independent School District and the Fort Worth Airpower Foundation that helps teach local high school students about World War II by talking with local veterans.

Passenger traffic internationally slowed in March due to the earthquake and tsunami in Japan and political unrest in the Middle East.

Today, we’re announcing our exciting AirTran news to the world in true Southwest Style!  That's right, what better way to celebrate the integration of two incredible airlines than showcasing our People? 

Two American Airlines planes were used in the 9/11 terrorist attacks and the Fort Worth-based carrier issued a brief statement acknowledging Osama Bin Laden’s death.

American Airlines is seeking permission to operate 10 more weekly round trips from Miami to several Brazilian cities.

Watching television is not one of my favorite things. Most shows just annoy me and I haven’t had cable TV in years. Sure, I watch stuff on Hulu and Netflix, but that is about it. Most of what is out there is poorly done reality TV, with bad plots and worst acting. Recently someone someone started talking to me about this show “Ice Pilots” that was in production and on the air in Canada and at first I wasn’t sure what to think.

AMERICA'S airlines haven't exactly been making their customers happy. In recent years, we've seen new and vexing ancillary fees, major capacity cuts, price increases, fewer amenities in coach, and ever-increasing hassles at airport security. (Airport security theatre is not entirely the airlines' fault, but it is something they could fight against. They don't.) It's little surprise that complaints to America's Department of Transportation about airlines were up 28% in 2010. Complaints per passenger were up, too, to 1.22 per 10,000 passengers. In 2009, the rate was under 1 complaint per 10,000 passengers.

There must be a special on airplane paint, because several airlines have unveiled special paint jobs.

Good Lord Almighty, nobody can say that American Airlines doesn't know how to issue a press release.

DALLAS—April 4, 2011—Southwest Airlines said today as of 3:30 p.m. Central Time that it had inspected nearly 90 percent of the 79 Boeing 737-300 aircraft it voluntarily removed from service this weekend. The airline has completed inspection of 67 aircraft and returned 64 of them to service. The remaining three aircraft did have findings of subsurface cracks and will be out of service until Boeing recommends an appropriate repair.